Last Updated: Nov 25, 2025
DineEasy Holdings Inc. (doing business as Omnirev)
Based in British Columbia, Canada
Omnirev (“Omnirev,” “we,” “us,” or “our”) provides an AI-powered CRM and automation platform designed to help restaurant brands manage and grow their catering sales. This Privacy Policy explains how we collect, use, store, and protect personal information when clients use our services, websites, mobile applications, and integrated systems (collectively, the “Services”).
We are committed to maintaining the privacy and security of all data entrusted to us. By using our Services, you agree to the practices described in this Privacy Policy.
We collect only the information necessary to deliver and improve our Services.
When you create an account, we collect:
Omnirev integrates with Gmail and Outlook using OAuth 2.0. We do not store or access user passwords.
With your authorization, we may sync:
Only emails exchanged between authenticated users and CRM contacts stored within your Omnirev account are synced and stored. All other emails are automatically ignored and never processed, stored, or logged.
Omnirev personnel do not access or review the content of synchronized emails except when explicitly requested by the client for support or troubleshooting purposes and only with proper authorization.
Clients may configure Omnirev to import limited customer information from online ordering systems, including:
We do not import or access payment card numbers or sensitive financial data.
To maintain and improve the platform, we collect:
This information is used strictly for service optimization, reliability, and security monitoring.
We use collected information to:
When enabled by the client, Omnirev may collect email engagement metrics such as open and click rates to provide performance insights within the client’s CRM. This feature is optional, controlled via a feature flag, and all engagement data remains confined to the client’s account.
Omnirev does not use customer data or email content for machine learning model training, behavioral profiling, advertising, or any commercial purpose outside of delivering the contracted Services.
Access to Gmail and Outlook is granted exclusively through OAuth 2.0. We do not collect or store your email login credentials.
Omnirev complies fully with the Google API Services User Data Policy, including its Limited Use requirements. Synced email data is used solely to provide CRM functionality and is never sold, shared for advertising, or used for any unrelated purpose.
Users can revoke email integration access at any time:
Once revoked, Omnirev stops syncing emails and deletes cached email access tokens.
All client data imported into or generated within Omnirev — including emails, contacts, customer information, and CRM activity — belongs exclusively to the client organization.
Omnirev acts solely as a data processor, while client organizations remain the data controllers for all customer data processed through the platform.
We implement strict administrative, technical, and physical safeguards to protect your information.
Our infrastructure is hosted on Google Cloud Platform, which maintains industry-leading certifications including ISO 27001, SOC 1/2/3, and related security standards.
Access to client data is strictly limited to authorized personnel who require it to provide support or maintain the platform. All internal access is logged and monitored.
Omnirev does not:
We may share information only with:
Omnirev adheres to global data protection standards and complies with:
Where required, Omnirev enters into Data Processing Agreements (DPAs) and standard contractual clauses for international data transfers.
We retain personal data only for as long as necessary to deliver the Services or comply with applicable legal obligations.
Upon account closure or written request:
OAuth tokens are deleted immediately upon access revocation.
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
Depending on your jurisdiction, you may have the right to:
Requests can be submitted to: contact@omnirev.ai
We may update this Privacy Policy periodically. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly.
For questions, concerns, or privacy-related requests, contact us at:
Omnirev Inc.
Email: contact@omnirev.ai
British Columbia, Canada
This Privacy Policy is governed by the laws of the Province of British Columbia, Canada.
