Effective Date: Jan 1 2025
Last Updated: Nov 4 2025
Dine Easy Holdings Inc. dba Omnirev (“Omnirev,” “we,” “us,” or “our”) owns and operates www.omnirev.ai (the “Website”) and provides an AI-powered CRM and automation software-as-a-service platform (the “Services”).
These Terms of Use (the “Terms”) govern access to and use of the Website and Services by the subscribing business customer (“Customer”) and its authorized users (“Users”). By creating an account, completing online checkout, clicking to accept, or using the Services, Customer agrees to these Terms. We may update these Terms from time to time; continued use after updates constitutes acceptance. The current version will be posted on the Website.
Subject to timely payment, Omnirev grants Customer a non-exclusive, non-transferable right to access and use the Services during the Subscription Term, solely for Customer’s internal business purposes.
Unless stated otherwise in Customer’s account at purchase, the Services include:
We may update the Services, but will not materially reduce core functionality during an active Subscription Term.
Customer will not (and will not permit others to): sublicense, resell, reverse engineer, or use the Services outside scope; circumvent security; or use the Services in violation of law or documentation. Each User must have unique credentials and comply with these Terms.
Optional integrations (e.g., Olo, Google, Microsoft) are subject to the terms, availability, and performance of those providers. Omnirev is not liable for changes, interruptions, or limits imposed by third parties.
Customer will pay the fees presented at online checkout or in the Admin/billing section of the account. Fees exclude taxes; Customer is responsible for all applicable taxes (excluding Omnirev’s income taxes).
Customer must maintain a valid payment method. Fees are automatically charged at the start of each billing cycle (e.g., monthly or annually, as selected at purchase). If a charge fails, Customer must update payment within five (5) business days.
Overdue amounts may accrue interest at 1.5% per month (or the maximum permitted by law). If undisputed fees remain unpaid after notice, Omnirev may suspend Services after at least ten (10) days’ prior written notice and an opportunity to cure. Customer will reimburse reasonable collection costs.
Fees are non-refundable except where required by law. Customer may not terminate for convenience during a fixed Subscription Term and remains responsible for all fees through the end of the term, regardless of usage.
Each party may disclose Confidential Information to the other. The receiving party will use it solely to perform under these Terms, protect it with no less than reasonable care, and disclose only to personnel/affiliates/advisors who need to know and are bound by comparable obligations. Permitted/compelled disclosure and return/destruction duties apply. Unauthorized disclosure may cause irreparable harm; equitable relief is available.
Omnirev maintains industry-standard administrative, technical, and physical safeguards (including encryption in transit, access controls, secure hosting on Google Cloud Platform, logging, and assessments). Omnirev will promptly notify Customer of any confirmed breach impacting Customer Data, investigate/remediate, and cooperate reasonably.
Each party will comply with applicable privacy laws (e.g., GDPR, CCPA/CPRA, PIPEDA). For Gmail integrations, Omnirev complies with the Google API Services User Data Policy (Limited Use); for Outlook, applicable Microsoft Graph terms. Customer represents it has lawful rights and any required consents to submit Customer Data, and will comply with marketing/anti-spam laws for outreach.
During the Subscription Term, Omnirev will not intentionally delete Customer Data except as directed by Customer. Upon termination/expiration, Customer will have 30 days to export Customer Data (upon request). After that, Omnirev will securely delete remaining Customer Data within a reasonable time (excluding archival/backups or where retention is required by law).
Omnirev may use de-identified, aggregated data derived from Customer Data and usage to improve the Services and develop features, without identifying Customer, Users, or individuals.
For more detail on data practices, see our Privacy Policy: https://www.omnirev.ai/privacy-policy
Omnirev and its licensors own all rights in the Services, software, technology, and documentation. No rights are granted by implication. Any locally installed components (if any) are licensed in object code solely to support use of the hosted Services during the Subscription Term. Feedback may be used by Omnirev without restriction; Customer grants a perpetual, irrevocable, sublicensable license to use Feedback without obligation.
Beta/Trials are provided as-is, with no warranties, SLAs, or indemnities, and may be changed or discontinued at any time.
Omnirev will defend and indemnify Customer against third-party claims alleging the Services (as provided) infringe patents, copyrights, or trade secrets, and pay damages/fees finally awarded or agreed in settlement. Omnirev may procure rights, modify/replace to be non-infringing, or terminate access with a pro-rated refund. Exclusions include misuse, non-Omnirev modifications, unapproved combinations, or use after notice to stop.
Customer will defend and indemnify Omnirev against third-party claims arising from Customer’s or Users’ violation of law/these Terms, Customer Data (including IP/privacy claims), or Customer’s products/services to its own customers (apart from defects in the Omnirev Services).
The indemnified party must promptly notify the indemnifying party, grant sole control of defense/settlement, and provide reasonable cooperation. No settlement imposing non-monetary obligations on the indemnified party without its consent.
Indirect Damages Waiver: Neither party is liable for indirect, incidental, special, consequential, punitive, or exemplary damages, or for loss of profits, revenue, goodwill, or data.
Cap: Except for the exclusions below, each party’s total cumulative liability arising out of or relating to these Terms will not exceed the fees paid or payable by Customer in the three (3) months immediately preceding the event giving rise to the claim (or three months’ equivalent if earlier).
Exclusions: The cap/waiver do not apply to: (i) death/personal injury due to negligence or willful misconduct; (ii) fraud; (iii) Customer’s payment obligations; (iv) Customer’s breach of Section 3.3 (Use Restrictions); or to the extent liability cannot be limited by law. Unless stated otherwise, indemnity payments count toward the cap.
These Terms start when Customer first uses the Services or completes online checkout and continue until terminated as provided here. Each Subscription Term is one (1) year and auto-renews for consecutive one-year terms at the then-current user count and rates shown in Customer’s Admin/billing, unless either party gives written notice of non-renewal (or user-count reduction) at least 30 days before the end of the then-current term. Omnirev may reasonably adjust per-User pricing upon renewal with 60 days’ prior notice in the Admin/billing section or by email.
We may temporarily suspend access if: (i) undisputed fees are overdue >30 days and not cured after notice; (ii) Customer violates Use Restrictions and fails to cure or poses imminent security risk; or (iii) continued access would violate law. We’ll give notice where feasible and restore service once resolved.
Either party may terminate for material breach not cured within 30 days after written notice, or immediately for bankruptcy/insolvency events.
Customer may not terminate for convenience during a fixed Subscription Term and remains responsible for fees through the end of the term (see §5.4).
Access ends at termination. Customer will pay all amounts due up to the termination date. No refunds for partial periods or unused Services unless expressly stated. Data export/deletion follow §7.4.
Sections that by nature should survive (including Confidentiality, Data Security/Privacy, IP, Disclaimers, Indemnification, Liability Limits, Fees due, Termination Effects, and Miscellaneous) will survive.
With Customer’s prior consent (email is sufficient), Omnirev may identify Customer by name and logo as a customer on our Website and in marketing. Customer may revoke consent or provide branding guidelines at any time.
Each party will comply with applicable laws. Customer will not use or export the Services in violation of U.S./Canadian export control and sanctions laws. Customer represents it has not received or been offered any illegal bribe, kickback, or improper payment from any Omnirev personnel; Customer will promptly report suspected violations.
Questions about these Terms: contact@omnirev.ai
